Worst customer service I've ever received! My husband and I went into Summerset to get a quote on a built in BBQ island. When we informed the sales man Fisher what we were looking for he became very condescending making comments about how much an island was going to be as if he didn't think we'd be able to afford something from their store. We then asked to look at their finishes and he proceeded to only show us finishes that were "in our price range" even though we had never even mentioned what our price range was. We asked for a few design recommendations and that seemed to be too much work for him as he continued with his comments about things we wouldn't be able to afford. At the end of the visit we asked for a formal quote so we could have something to refer to as well as to see the cost broken down for delivery, build, appliances etc. We obviously weren't worth his time as all we got was a dollar amount scribbled on the back of a business card. You need to give this guy a class in customer service and sales. He has definitely cost you a potential customer as we'll never buy anything from this store even when it was substantially cheaper than any of the other quotes we received!
I found my new favorite store to shop for outdoor furniture. My husband and I were shopping for a new patio table and chairs. We hit a gold mine finding Summerset Super Store!! Not only with the quality and variety of furniture, but with the sales associates. Connie and LeeAnn were awesome in helping us pick out exactly what we wanted. They listened to our wants and needs and walked us through the store. It hasn't been delivered yet but I'm really excited to get my new table and chairs. Anxious to see it in my own backyard.! We definitely will be returning to this store.
Shop here! Connie Sutorius was amazingly helpful plus she had great ideas on decor. Fabulous sturdy, attractive and uber comfortable patio furniture. Impressed by their warranty. We are so impressed by the quality and the delivery timeline. So happy with our new firepit as well. We have used it almost every night and are so happy with our purchase. We'll be back for more!
Stop by, worth your time.
Excellent customer service. Friendly staff. They have a great selection of patio furniture on the higher price range.
I was looking to purchased a new built in Grill and found that Summerset Superstore has a location in OC. Leann showed me some great products and i was very impressed with the quality of the grill. I decided to buy the Summerset Pro 32" with a double door access for my barbecue island.
I will definitely go back for my fire pit and some cushions for my built in bench.
Amazing gas fire pit, custom-built, great price! We worked with Leigh Ann. She is very knowledgeable, has a fabulous eye for design, is trustworthy, and super sweet! We scoped out several fire pit vendors, from Lowe's to online to other custom makers in OC. I hope I save a few people some time by guiding you here. They also have a quality selection of outdoor furniture, grills, umbrellas, and hot tubs (which we weren't in the market for at this time). I've attached a few photos to highlight the superb quality. We are %100 satisfied...as is our Golden Retriever
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